:root{--font:"Inter", system-ui, -apple-system, "Segoe UI", "Helvetica Neue", Arial, sans-serif;--font-display:"Plus Jakarta Sans", "Inter", system-ui, -apple-system, "Segoe UI", sans-serif;--brand:#2b2e33;--brand-hover:#1e2024;--brand-soft:#e4e1d8;--brand-contrast:#ecece9;--accent:#c36;--accent-soft:#f7e3ea;--bg:#edece7;--surface:#fff;--surface-2:#f6f5f1;--border:#e2dfd6;--border-strong:#d3cfc3;--text:#2b2e33;--text-muted:#6f7176;--text-subtle:#9b9c98;--blue:#3a6ea5;--blue-soft:#e4ebf2;--amber:#b7791f;--amber-soft:#f6ecd8;--green:#4f7a5b;--green-soft:#e3ede4;--red:#b0413e;--red-soft:#f6e0df;--gray:#6f7176;--gray-soft:#eeece6;--shadow-sm:0 1px 2px #2b2e330d;--shadow:0 4px 14px #2b2e3314;--shadow-lg:0 14px 36px #2b2e3329;--radius-sm:8px;--radius:12px;--radius-lg:16px;--header-h:64px;--sidebar-w:248px}*,:before,:after{box-sizing:border-box}*{margin:0}html,body,#root{height:100%}body{font-family:var(--font);background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased;line-height:1.5}a{color:inherit;text-decoration:none}button{cursor:pointer;font-family:inherit}input,textarea,select,button{font-family:inherit;font-size:100%}img{max-width:100%;display:block}.page-title,.auth-card__title,.detail-title,.auth-aside__title,.section-card__title,.empty__title,.ticket-card__subject,.topbar__brand,.auth-aside__logo{font-family:var(--font-display);letter-spacing:-.02em;font-weight:700}.btn{border-radius:var(--radius-sm);white-space:nowrap;border:1px solid #0000;justify-content:center;align-items:center;gap:8px;padding:10px 18px;font-size:.9rem;font-weight:600;transition:background .15s,border-color .15s,box-shadow .15s,transform 50ms;display:inline-flex}.btn:active{transform:translateY(1px)}.btn:disabled{opacity:.55;cursor:not-allowed}.btn--primary{background:var(--brand);color:var(--brand-contrast)}.btn--primary:hover:not(:disabled){background:var(--brand-hover)}.btn--secondary{background:var(--surface);color:var(--text);border-color:var(--border-strong)}.btn--secondary:hover:not(:disabled){background:var(--surface-2)}.btn--ghost{color:var(--text-muted);background:0 0}.btn--ghost:hover:not(:disabled){background:var(--surface-2);color:var(--text)}.btn--danger{background:var(--red-soft);color:var(--red)}.btn--danger:hover:not(:disabled){background:var(--red);color:#fff}.btn--block{width:100%}.btn--sm{padding:7px 12px;font-size:.82rem}.btn__plus{font-size:1.2em;font-weight:500;line-height:1}.field{flex-direction:column;gap:6px;margin-bottom:18px;display:flex}.field__label{color:var(--text);font-size:.85rem;font-weight:600}.field__hint{color:var(--text-subtle);font-size:.78rem}.field__error{color:var(--red);font-size:.8rem}.input,.textarea,.select{background:var(--surface);border:1px solid var(--border-strong);border-radius:var(--radius-sm);width:100%;color:var(--text);padding:11px 14px;transition:border-color .15s,box-shadow .15s}.input::placeholder,.textarea::placeholder{color:var(--text-subtle)}.input:focus,.textarea:focus,.select:focus{border-color:var(--brand);outline:none;box-shadow:0 0 0 3px #cc336626}.textarea{resize:vertical;min-height:120px;line-height:1.6}.field--invalid .input,.field--invalid .textarea,.field--invalid .select{border-color:var(--red)}.badge{white-space:nowrap;border-radius:999px;align-items:center;gap:5px;padding:3px 10px;font-size:.75rem;font-weight:600;display:inline-flex}.badge__dot{background:currentColor;border-radius:50%;width:6px;height:6px}.badge--blue{background:var(--blue-soft);color:var(--blue)}.badge--amber{background:var(--amber-soft);color:var(--amber)}.badge--green{background:var(--green-soft);color:var(--green)}.badge--red{background:var(--red-soft);color:var(--red)}.badge--gray{background:var(--gray-soft);color:var(--gray)}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm)}.avatar{background:var(--brand-soft);color:var(--brand);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-weight:700;display:inline-flex;overflow:hidden}.avatar--sm{width:32px;height:32px;font-size:.75rem}.avatar--md{width:40px;height:40px;font-size:.85rem}.avatar--lg{width:72px;height:72px;font-size:1.4rem}.avatar--support{background:var(--green-soft);color:var(--green)}.avatar--img img{object-fit:cover;width:100%;height:100%}.spinner{border:2.5px solid var(--border-strong);border-top-color:var(--brand);border-radius:50%;width:20px;height:20px;animation:.7s linear infinite spin}.spinner--lg{border-width:3px;width:34px;height:34px}@keyframes spin{to{transform:rotate(360deg)}}.center-screen{place-items:center;min-height:60vh;display:grid}.skeleton{background:linear-gradient(90deg, var(--surface-2) 25%, var(--border) 37%, var(--surface-2) 63%);background-size:400% 100%;border-radius:6px;animation:1.4s infinite shimmer}@keyframes shimmer{0%{background-position:100% 0}to{background-position:-100% 0}}.toast-container{z-index:1000;flex-direction:column;gap:10px;display:flex;position:fixed;bottom:24px;right:24px}.toast{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-sm);min-width:260px;max-width:380px;box-shadow:var(--shadow-lg);border-left-width:4px;align-items:center;gap:10px;padding:12px 14px;font-size:.88rem;animation:.25s toast-in;display:flex}@keyframes toast-in{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:none}}.toast__icon{color:#fff;border-radius:50%;flex-shrink:0;place-items:center;width:20px;height:20px;font-size:.7rem;display:grid}.toast--success{border-left-color:var(--green)}.toast--success .toast__icon{background:var(--green)}.toast--error{border-left-color:var(--red)}.toast--error .toast__icon{background:var(--red)}.toast--info{border-left-color:var(--blue)}.toast--info .toast__icon{background:var(--blue)}.toast__close{color:var(--text-subtle);background:0 0;border:none;margin-left:auto;font-size:.8rem}.empty{text-align:center;flex-direction:column;align-items:center;gap:8px;padding:56px 24px;display:flex}.empty__icon{font-size:2.6rem}.empty__title{font-size:1.05rem;font-weight:700}.empty__text{color:var(--text-muted);max-width:360px}.empty>.btn{margin-top:12px}.container{max-width:960px;margin:0 auto;padding:28px 24px 64px}.stack{flex-direction:column;display:flex}.row{align-items:center;display:flex}.gap-8{gap:8px}.gap-12{gap:12px}.gap-16{gap:16px}.muted{color:var(--text-muted)}.subtle{color:var(--text-subtle)}.spacer{flex:1}.sr-only{clip:rect(0,0,0,0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.app-shell{flex-direction:column;min-height:100vh;display:flex}.topbar{z-index:50;height:var(--header-h);background:var(--surface);border-bottom:1px solid var(--border);align-items:center;gap:16px;padding:0 20px;display:flex;position:sticky;top:0}.topbar__brand{letter-spacing:-.02em;align-items:center;gap:10px;font-size:1.2rem;font-weight:700;display:flex}.topbar__logo{color:#ecece9;background:#2b2e33;border-radius:9px;place-items:center;width:34px;height:34px;font-size:1rem;display:grid}.topbar__nav{gap:4px;margin-left:16px;display:flex}.topbar__link{border-radius:var(--radius-sm);color:var(--text-muted);align-items:center;gap:7px;padding:8px 14px;font-size:.9rem;font-weight:600;display:flex}.topbar__link:hover{background:var(--surface-2);color:var(--text)}.topbar__link.active{background:var(--brand-soft);color:var(--brand)}.topbar__badge{background:var(--accent);color:#fff;border-radius:999px;place-items:center;min-width:18px;height:18px;padding:0 5px;font-size:.68rem;font-weight:700;display:inline-grid}.icon-btn{width:40px;height:40px;color:var(--text-muted);background:0 0;border:none;border-radius:50%;place-items:center;font-size:1.1rem;display:grid;position:relative}.icon-btn:hover{background:var(--surface-2);color:var(--text)}.icon-btn__badge{background:var(--accent);color:#fff;border-radius:999px;place-items:center;min-width:16px;height:16px;padding:0 4px;font-size:.62rem;font-weight:700;display:grid;position:absolute;top:4px;right:4px}.usermenu{position:relative}.usermenu__trigger{background:0 0;border:none;border-radius:999px;align-items:center;gap:8px;padding:4px;display:flex}.usermenu__trigger:hover{background:var(--surface-2)}.usermenu__panel,.notif__panel{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-lg);z-index:60;min-width:220px;padding:8px;animation:.15s toast-in;position:absolute;top:calc(100% + 8px);right:0}.usermenu__header{border-bottom:1px solid var(--border);margin-bottom:6px;padding:10px 12px}.usermenu__name{font-size:.9rem;font-weight:700}.usermenu__email{color:var(--text-muted);font-size:.8rem}.menu-item{border-radius:var(--radius-sm);width:100%;color:var(--text);text-align:left;background:0 0;border:none;align-items:center;gap:10px;padding:9px 12px;font-size:.88rem;display:flex}.menu-item:hover{background:var(--surface-2)}.menu-item--danger{color:var(--red)}.notif__panel{min-width:320px;max-width:360px;padding:0}.notif__head{border-bottom:1px solid var(--border);padding:12px 14px;font-size:.9rem;font-weight:700}.notif__list{max-height:360px;overflow-y:auto}.notif__item{border-bottom:1px solid var(--border);text-align:left;background:0 0;border-top:none;border-left:none;border-right:none;gap:10px;width:100%;padding:12px 14px;display:flex}.notif__item:hover{background:var(--surface-2)}.notif__item:last-child{border-bottom:none}.notif__dot{background:var(--accent);border-radius:50%;flex-shrink:0;width:8px;height:8px;margin-top:6px}.notif__empty{text-align:center;color:var(--text-muted);padding:32px 16px;font-size:.88rem}.page-head{flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:24px;display:flex}.page-title{letter-spacing:-.025em;font-size:2rem;font-weight:700;line-height:1.1}.page-sub{color:var(--text-muted);margin-top:4px}.toolbar{flex-wrap:wrap;align-items:center;gap:10px;margin-bottom:18px;display:flex}.search{flex:1;min-width:200px;position:relative}.search__icon{color:var(--text-subtle);position:absolute;top:50%;left:12px;transform:translateY(-50%)}.search .input{padding-left:38px}.filters{flex-wrap:wrap;gap:8px;display:flex}.chip{border:1px solid var(--border-strong);background:var(--surface);color:var(--text-muted);border-radius:999px;padding:8px 14px;font-size:.83rem;font-weight:600}.chip:hover{border-color:var(--brand);color:var(--text)}.chip.active{background:var(--brand);border-color:var(--brand);color:var(--brand-contrast)}.ticket-list{flex-direction:column;gap:12px;display:flex}.ticket-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm);padding:16px 18px;transition:border-color .15s,box-shadow .15s,transform .1s;display:block;position:relative}.ticket-card:hover{border-color:var(--border-strong);box-shadow:var(--shadow);transform:translateY(-1px)}.ticket-card__top{flex-wrap:wrap;align-items:center;gap:10px;margin-bottom:8px;display:flex}.ticket-card__num{color:var(--text-subtle);font-variant-numeric:tabular-nums;font-size:.8rem;font-weight:600}.ticket-card__type{color:var(--text-muted);align-items:center;gap:5px;font-size:.82rem;display:inline-flex}.ticket-card__subject{letter-spacing:-.015em;margin-bottom:8px;font-size:1.18rem;font-weight:600;line-height:1.25}.ticket-card__meta{color:var(--text-subtle);flex-wrap:wrap;align-items:center;gap:14px;font-size:.8rem;display:flex}.ticket-card__badges{gap:8px;margin-left:auto;display:flex}.ticket-card--unread{border-left:3px solid var(--accent)}.unread-pill{color:var(--accent);align-items:center;gap:5px;font-size:.76rem;font-weight:700;display:inline-flex}.auth-wrap{background:var(--bg);grid-template-columns:1fr 1fr;min-height:100vh;display:grid}.auth-aside{color:#ecece9;background:linear-gradient(160deg,#2b2e33 0%,#1e2024 100%);flex-direction:column;justify-content:space-between;padding:56px;display:flex}.auth-aside__logo{letter-spacing:-.02em;align-items:center;gap:10px;font-size:1.3rem;font-weight:700;display:flex}.auth-aside__logo span{background:#ffffff1f;border-radius:10px;place-items:center;width:36px;height:36px;display:grid}.auth-aside__title{letter-spacing:-.03em;max-width:420px;font-size:2.6rem;font-weight:700;line-height:1.1}.auth-aside__text{opacity:.9;max-width:380px;margin-top:14px}.auth-aside__list{flex-direction:column;gap:14px;margin-top:28px;display:flex}.auth-aside__list li{opacity:.95;align-items:center;gap:12px;list-style:none;display:flex}.auth-aside__list li span{background:#fff3;border-radius:8px;flex-shrink:0;place-items:center;width:26px;height:26px;display:grid}.auth-panel{place-items:center;padding:32px;display:grid}.auth-card{width:100%;max-width:380px}.auth-card__title{letter-spacing:-.025em;font-size:1.85rem;font-weight:700;line-height:1.1}.auth-card__sub{color:var(--text-muted);margin:6px 0 26px}.auth-card__foot{text-align:center;color:var(--text-muted);margin-top:22px;font-size:.9rem}.auth-card__foot a{color:var(--brand);font-weight:600}.auth-link{color:var(--brand);font-size:.84rem;font-weight:600}.type-grid{grid-template-columns:repeat(3,1fr);gap:12px;display:grid}.type-option{text-align:left;border-radius:var(--radius);border:1.5px solid var(--border-strong);background:var(--surface);flex-direction:column;gap:6px;padding:16px;transition:border-color .15s,background .15s;display:flex}.type-option:hover{border-color:var(--brand)}.type-option.active{border-color:var(--brand);background:var(--brand-soft)}.type-option__icon{font-size:1.5rem}.type-option__label{font-size:.95rem;font-weight:700}.type-option__desc{color:var(--text-muted);font-size:.8rem}.priority-group{gap:8px;display:flex}.priority-opt{border-radius:var(--radius-sm);border:1.5px solid var(--border-strong);background:var(--surface);color:var(--text-muted);flex:1;padding:10px;font-size:.85rem;font-weight:600}.priority-opt:hover{border-color:var(--brand)}.priority-opt.active{border-color:var(--brand);background:var(--brand-soft);color:var(--brand)}.dropzone{border:1.5px dashed var(--border-strong);border-radius:var(--radius);text-align:center;color:var(--text-muted);cursor:pointer;padding:24px;transition:border-color .15s,background .15s}.dropzone:hover,.dropzone--over{border-color:var(--brand);background:var(--brand-soft)}.dropzone__icon{margin-bottom:4px;font-size:1.6rem}.attachments{flex-direction:column;gap:8px;margin-top:12px;display:flex}.attachment{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface-2);align-items:center;gap:10px;padding:8px 12px;font-size:.85rem;display:flex}.attachment__name{font-weight:600}.attachment__size{color:var(--text-subtle);font-size:.78rem}.attachment__remove{color:var(--text-subtle);background:0 0;border:none;margin-left:auto;font-size:.9rem}.attachment__remove:hover{color:var(--red)}.attachment--link{color:var(--text);cursor:pointer;text-decoration:none;transition:border-color .12s,background .12s}.attachment--link:hover{border-color:var(--brand);background:var(--surface)}.attachment--link .attachment__name{text-decoration:underline}.msg--support .attachment--link{background:#ffffff8c}.att-media{border-radius:var(--radius-sm);border:1px solid var(--border);max-width:260px;display:inline-block;overflow:hidden}.att-media__img{object-fit:cover;width:100%;height:auto;max-height:240px;display:block}.att-media__video{border-radius:var(--radius-sm);border:1px solid var(--border);background:#000;width:100%;max-width:320px;display:block}.attach-chips{flex-wrap:wrap;gap:6px;margin-top:8px;display:flex}.attach-chip{border:1px solid var(--border);background:var(--surface-2);border-radius:999px;align-items:center;gap:6px;max-width:240px;padding:4px 8px;font-size:.8rem;display:inline-flex}.attach-chip--media{padding-left:4px}.attach-chip__thumb{object-fit:cover;border-radius:50%;flex-shrink:0;width:24px;height:24px}.attach-chip__name{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.attach-chip__size{color:var(--text-subtle);flex-shrink:0;font-size:.72rem}.attach-chip__x{color:var(--text-subtle);cursor:pointer;background:0 0;border:none;flex-shrink:0;padding:0 2px;font-size:1rem;line-height:1}.attach-chip__x:hover{color:var(--red)}.attach-btn{position:relative}.detail-head{margin-bottom:24px}.back-link{color:var(--text-muted);align-items:center;gap:6px;margin-bottom:16px;font-size:.88rem;font-weight:600;display:inline-flex}.back-link:hover{color:var(--text)}.detail-title{letter-spacing:-.025em;margin-bottom:12px;font-size:1.8rem;font-weight:700;line-height:1.15}.detail-meta{flex-wrap:wrap;align-items:center;gap:12px;display:flex}.detail-grid{grid-template-columns:1fr 260px;align-items:start;gap:24px;display:grid}.thread{flex-direction:column;gap:18px;display:flex}.msg{gap:12px;display:flex}.msg--support{flex-direction:row-reverse}.msg__body{border-radius:var(--radius);background:var(--surface);border:1px solid var(--border);max-width:78%;padding:12px 16px}.msg--user .msg__body{border-bottom-left-radius:4px}.msg--support .msg__body{background:var(--brand-soft);border-color:#0000;border-bottom-right-radius:4px}.msg__head{align-items:center;gap:8px;margin-bottom:4px;display:flex}.msg__author{font-size:.85rem;font-weight:700}.msg__time{color:var(--text-subtle);font-size:.74rem}.msg__text{white-space:pre-wrap;word-break:break-word;font-size:.92rem}.msg__attachments{flex-direction:column;gap:6px;margin-top:8px;display:flex}.reply-box{margin-top:22px}.reply-box__actions{align-items:center;gap:10px;margin-top:10px;display:flex}.detail-side{flex-direction:column;gap:16px;display:flex}.side-card{padding:16px}.side-card__title{text-transform:uppercase;letter-spacing:.04em;color:var(--text-subtle);margin-bottom:12px;font-size:.78rem;font-weight:700}.side-block--danger{border:1px solid var(--red-soft);background:color-mix(in srgb, var(--red-soft) 22%, transparent);border-radius:var(--radius-sm);padding:14px}.side-block--danger .side-card__title{color:var(--red)}.avatar-edit{align-items:center;gap:16px;margin-bottom:18px;display:flex}.avatar-edit__actions{flex-wrap:wrap;gap:8px;display:flex}.switch-row{cursor:pointer;align-items:center;gap:8px;font-size:.9rem;font-weight:600;display:inline-flex}.switch-row input{width:16px;height:16px;accent-color:var(--accent);cursor:pointer}.switch-row--disabled{opacity:.6;cursor:not-allowed}.switch-row--disabled input{cursor:not-allowed}.danger-zone{border:1px solid var(--red-soft);background:color-mix(in srgb, var(--red-soft) 22%, transparent);border-radius:var(--radius-sm);justify-content:space-between;align-items:center;gap:12px;margin-top:18px;padding:14px;display:flex}.danger-zone__title{color:var(--red);font-size:.9rem;font-weight:700}.danger-zone__text{color:var(--text-muted);margin-top:2px;font-size:.8rem}.side-row{justify-content:space-between;align-items:center;padding:7px 0;font-size:.88rem;display:flex}.side-row+.side-row{border-top:1px solid var(--border)}.side-row__label{color:var(--text-muted)}.timeline{flex-direction:column;gap:0;display:flex}.tl-item{gap:12px;padding-bottom:18px;display:flex;position:relative}.tl-item:last-child{padding-bottom:0}.tl-item:before{content:"";background:var(--border);width:2px;position:absolute;top:16px;bottom:0;left:6px}.tl-item:last-child:before{display:none}.tl-dot{background:var(--brand);border:3px solid var(--surface);width:14px;height:14px;box-shadow:0 0 0 1px var(--border);z-index:1;border-radius:50%;flex-shrink:0}.tl-body{font-size:.85rem}.tl-body time{color:var(--text-subtle);margin-top:1px;font-size:.76rem;display:block}.profile-grid{grid-template-columns:1fr;gap:20px;max-width:560px;display:grid}.profile-avatar{align-items:center;gap:16px;margin-bottom:20px;display:flex}.section-card{padding:22px}.section-card__title{letter-spacing:-.015em;margin-bottom:4px;font-size:1.2rem;font-weight:600}.section-card__sub{color:var(--text-muted);margin-bottom:18px;font-size:.88rem}@media (width<=860px){.auth-wrap{grid-template-columns:1fr}.auth-aside{display:none}.detail-grid{grid-template-columns:1fr}.detail-side{order:-1}}@media (width<=640px){.type-grid{grid-template-columns:1fr}.page-title{font-size:1.5rem}.container{padding:20px 16px 48px}.msg__body{max-width:88%}}.topbar__actions{align-items:center;gap:10px;display:flex}.mobile-menu{display:none}.hamburger{border-radius:var(--radius-sm);background:0 0;border:none;flex-direction:column;flex-shrink:0;justify-content:center;align-items:center;gap:5px;width:42px;height:42px;display:flex}.hamburger:hover{background:var(--surface-2)}.hamburger span{background:var(--text);border-radius:2px;width:22px;height:2px}.hamburger--close{width:32px;height:32px;position:relative}.hamburger--close span{position:absolute}.hamburger--close span:first-child{transform:rotate(45deg)}.hamburger--close span:last-child{transform:rotate(-45deg)}.drawer{z-index:100;position:fixed;inset:0}.drawer__backdrop{background:#0006;animation:.2s fade-in;position:absolute;inset:0}.drawer__panel{background:var(--surface);border-left:1px solid var(--border);width:min(300px,82vw);box-shadow:var(--shadow-lg);flex-direction:column;gap:4px;padding:14px;animation:.22s drawer-in;display:flex;position:absolute;top:0;bottom:0;right:0}@keyframes fade-in{0%{opacity:0}to{opacity:1}}@keyframes drawer-in{0%{transform:translate(100%)}to{transform:none}}.drawer__head{border-bottom:1px solid var(--border);justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:8px;padding:8px 10px 14px;display:flex}.drawer__item{text-align:left;width:100%;color:var(--text);border-radius:var(--radius-sm);background:0 0;border:none;align-items:center;gap:8px;padding:13px 12px;font-size:1rem;font-weight:500;display:flex}.drawer__item:hover{background:var(--surface-2)}.drawer__item--danger{color:var(--red)}.drawer__item .topbar__badge{margin-left:auto}.drawer__divider{background:var(--border);height:1px;margin:8px 4px}@media (width<=720px){.topbar{padding:0 16px}.topbar__nav,.topbar__actions{display:none}.mobile-menu{display:block}}.inbox{height:calc(100vh - var(--header-h));background:var(--surface);grid-template-columns:300px minmax(0,1fr) 320px;display:grid}.inbox__col{min-height:0;overflow-y:auto}.inbox__list{border-right:1px solid var(--border);background:var(--surface-2)}.inbox__list-head{z-index:1;text-transform:uppercase;letter-spacing:.06em;color:var(--text-subtle);background:var(--surface-2);border-bottom:1px solid var(--border);padding:16px 18px;font-size:.76rem;font-weight:700;position:sticky;top:0}.inbox-item{text-align:left;border:none;border-bottom:1px solid var(--border);background:0 0;border-left:3px solid #0000;width:100%;padding:14px 18px;transition:background .12s;display:block}.inbox-item:hover{background:var(--surface)}.inbox-item--active{background:var(--surface);border-left-color:var(--brand)}.inbox-item__top{align-items:center;gap:8px;margin-bottom:5px;display:flex}.inbox-item__num{color:var(--text-subtle);font-variant-numeric:tabular-nums;font-size:.74rem;font-weight:600}.inbox-item__unread{background:var(--accent);border-radius:50%;width:7px;height:7px;margin-left:auto}.inbox-item__subject{font-family:var(--font-display);letter-spacing:-.01em;-webkit-line-clamp:2;-webkit-box-orient:vertical;margin-bottom:4px;font-size:1.02rem;font-weight:600;line-height:1.3;display:-webkit-box;overflow:hidden}.inbox-item__meta{color:var(--text-muted);font-size:.76rem}.sdot{border-radius:50%;flex-shrink:0;width:8px;height:8px}.sdot--blue{background:var(--blue)}.sdot--amber{background:var(--amber)}.sdot--green{background:var(--green)}.sdot--gray{background:var(--gray)}.sdot--red{background:var(--red)}.inbox__main{grid-template-rows:auto minmax(0,1fr) auto;min-height:0;display:grid;overflow:hidden}.inbox__main-head{border-bottom:1px solid var(--border);padding:20px 28px 16px}.inbox__back{margin-bottom:12px;display:inline-block}.inbox__crumb{color:var(--text-subtle);margin-bottom:6px;font-size:.8rem;font-weight:600}.inbox__crumb .ticket-card__type{color:var(--text-subtle);display:inline}.inbox__title{font-family:var(--font-display);letter-spacing:-.025em;margin-bottom:14px;font-size:1.6rem;font-weight:700;line-height:1.15}.inbox__head-row{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;display:flex}.inbox__head-actions{flex-shrink:0}.inbox__thread{padding:24px 28px;overflow-y:auto}.inbox__reply{border-top:1px solid var(--border);background:var(--surface);padding:16px 28px}.inbox__closed{justify-content:space-between;align-items:center;gap:12px;display:flex}.inbox__side{border-left:1px solid var(--border);flex-direction:column;gap:26px;padding:24px 22px;display:flex}@media (width<=1100px){.inbox{grid-template-columns:280px minmax(0,1fr)}.inbox__side{display:none}}@media (width<=760px){.inbox{height:auto;min-height:calc(100vh - var(--header-h));display:block}.inbox__list{display:none}.inbox__main{display:block;overflow:visible}.inbox__main-head{padding:16px}.inbox__thread{padding:20px 16px;overflow:visible}.inbox__reply{padding:16px}.inbox__title{font-size:1.5rem}}.count-strip{flex-wrap:wrap;gap:10px;margin-bottom:18px;display:flex}.count-pill{border-radius:var(--radius);border:1px solid var(--border);background:var(--surface);color:var(--text-muted);box-shadow:var(--shadow-sm);align-items:baseline;gap:8px;padding:10px 16px;font-size:.85rem;font-weight:600;transition:border-color .15s,box-shadow .15s,transform .1s;display:inline-flex}.count-pill:hover{border-color:var(--border-strong);box-shadow:var(--shadow);transform:translateY(-1px)}.count-pill__n{font-family:var(--font-display);color:var(--text);letter-spacing:-.02em;font-variant-numeric:tabular-nums;font-size:1.35rem;font-weight:700}.count-pill--attn .count-pill__n{color:var(--amber)}.filter-row{flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:6px;display:flex}.select{appearance:none;background-image:url("data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='12'%20height='12'%20viewBox='0%200%2012%2012'%20fill='none'%20stroke='%236f7176'%20stroke-width='1.6'%20stroke-linecap='round'%20stroke-linejoin='round'%3E%3Cpath%20d='M2.5%204.5%206%208%209.5%204.5'/%3E%3C/svg%3E");background-position:right 14px center;background-repeat:no-repeat;padding-right:38px}.select--sm{background-position:right 12px center;width:auto;min-width:176px;padding:8px 34px 8px 12px;font-size:.83rem}.prio-ico{vertical-align:-2px;flex-shrink:0;display:inline-block}.ticket-card--attn{border-left:3px solid var(--amber)}.attn-pill{color:var(--amber);align-items:center;font-size:.76rem;font-weight:700;display:inline-flex}.ticket-card__requester{color:var(--text-muted);margin-bottom:8px;font-size:.86rem}.req{align-items:center;gap:12px;display:flex}.req__name{font-size:.92rem;font-weight:700}.req__email{color:var(--text-muted);word-break:break-word;font-size:.82rem}.side-field{margin-bottom:14px}.side-field:last-child{margin-bottom:0}.side-field__label{color:var(--text-muted);margin-bottom:6px;font-size:.8rem;font-weight:600;display:block}.notes__hint{color:var(--text-subtle);margin-bottom:10px;font-size:.78rem}.notes{flex-direction:column;gap:10px;display:flex}.note{border-radius:var(--radius-sm);background:var(--amber-soft);border:1px solid #eaddc2;padding:10px 12px}.note__meta{justify-content:space-between;align-items:baseline;gap:8px;margin-bottom:4px;font-size:.8rem;display:flex}.note__meta time{color:var(--text-subtle);font-size:.72rem}.note__body{white-space:pre-wrap;word-break:break-word;font-size:.86rem}.stat-grid{grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:24px;display:grid}.stat-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm);padding:20px}.stat-card__num{font-family:var(--font-display);letter-spacing:-.03em;font-variant-numeric:tabular-nums;font-size:2.2rem;font-weight:700;line-height:1}.stat-card__num--attn{color:var(--amber)}.stat-card__label{color:var(--text-muted);margin-top:8px;font-size:.85rem}.overview-cols{grid-template-columns:1fr 1fr;gap:20px;display:grid}@media (width<=860px){.stat-grid{grid-template-columns:repeat(2,1fr)}.overview-cols{grid-template-columns:1fr}}@media (width<=480px){.stat-grid{grid-template-columns:1fr}.filter-row .select--sm{flex:1}}.kanban{align-items:flex-start;gap:14px;margin-top:18px;padding-bottom:10px;display:flex;overflow-x:auto}.kanban-col{background:var(--surface-2);border:1px solid var(--border);border-radius:var(--radius);flex-direction:column;flex:1 1 0;min-width:270px;transition:border-color .15s,background .15s;display:flex}.kanban-col--over{border-color:var(--brand);background:var(--brand-soft)}.kanban-col__head{letter-spacing:.03em;text-transform:uppercase;color:var(--text-muted);border-bottom:1px solid var(--border);align-items:center;gap:8px;padding:14px 16px;font-size:.78rem;font-weight:700;display:flex}.kanban-col__count{background:var(--surface);border:1px solid var(--border);min-width:22px;height:20px;color:var(--text-muted);font-variant-numeric:tabular-nums;border-radius:999px;place-items:center;margin-left:auto;padding:0 7px;font-size:.72rem;font-weight:700;display:inline-grid}.kanban-col__body{flex-direction:column;gap:10px;min-height:90px;padding:12px;display:flex}.kanban-col__empty{text-align:center;color:var(--text-subtle);border:1px dashed var(--border-strong);border-radius:var(--radius-sm);padding:18px 12px;font-size:.82rem}.kb-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-sm);box-shadow:var(--shadow-sm);cursor:grab;-webkit-user-select:none;user-select:none;border-left:3px solid #0000;padding:12px 14px;transition:border-color .15s,box-shadow .15s,transform 80ms,opacity .15s}.kb-card:hover{border-color:var(--border-strong);box-shadow:var(--shadow);transform:translateY(-1px)}.kb-card:active{cursor:grabbing}.kb-card--attn{border-left-color:var(--amber)}.kb-card--dragging{opacity:.45;box-shadow:none}.kb-card__top{align-items:center;gap:8px;margin-bottom:7px;display:flex}.kb-card__num{color:var(--text-subtle);font-variant-numeric:tabular-nums;font-size:.74rem;font-weight:600}.kb-card__attn{color:var(--amber);white-space:nowrap;margin-left:auto;font-size:.72rem;font-weight:700}.kb-card__subject{font-family:var(--font-display);letter-spacing:-.01em;-webkit-line-clamp:2;-webkit-box-orient:vertical;margin-bottom:6px;font-size:.98rem;font-weight:600;line-height:1.3;display:-webkit-box;overflow:hidden}.kb-card__req{color:var(--text-muted);margin-bottom:12px;font-size:.8rem}.kb-card__foot{justify-content:space-between;align-items:center;gap:8px;display:flex}.kb-prio{color:var(--text-muted);align-items:center;gap:6px;font-size:.78rem;font-weight:600;display:inline-flex}@media (width<=720px){.kanban{scroll-snap-type:x mandatory}.kanban-col{scroll-snap-align:start;min-width:82vw}}.mgmt-list{flex-direction:column;gap:14px;display:flex}.mgmt-card{padding:18px 20px}.mgmt-card+.mgmt-card{margin-top:0}.mgmt-card__head{justify-content:space-between;align-items:flex-start;gap:12px;display:flex}.mgmt-card__title{font-family:var(--font-display);letter-spacing:-.015em;font-size:1.15rem;font-weight:700}.inline-form{margin-bottom:18px;padding:18px 20px}.card.inline-form{background:var(--surface-2)}.inline-form__grid{grid-template-columns:1fr 1fr;gap:14px;display:grid}.inline-form .field{margin-bottom:14px}.user-list{flex-direction:column;margin-top:12px;display:flex}.user-row{flex-wrap:wrap;align-items:center;gap:12px;padding:11px 0;display:flex}.user-row+.user-row{border-top:1px solid var(--border)}.user-row__name{font-size:.9rem;font-weight:600}.user-row__email{color:var(--text-muted);font-size:.85rem}.user-row__badge{margin-left:4px}.user-row--inactive .user-row__name,.user-row--inactive .user-row__email{opacity:.5}.user-row__actions{flex-wrap:wrap;align-items:center;gap:6px;margin-left:auto;display:flex}.btn--ghost-danger{color:var(--red)}.btn--ghost-danger:hover:not(:disabled){background:var(--red-soft);color:var(--red)}.modal-overlay{z-index:200;background:#00000073;place-items:center;padding:20px;animation:.15s fade-in;display:grid;position:fixed;inset:0;overflow-y:auto}.modal{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);width:100%;box-shadow:var(--shadow-lg);flex-direction:column;max-height:calc(100vh - 40px);animation:.15s toast-in;display:flex}.modal__head{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;gap:12px;padding:18px 22px;display:flex}.modal__title{font-family:var(--font-display);letter-spacing:-.015em;font-size:1.15rem;font-weight:700}.modal__close{color:var(--text-subtle);border-radius:var(--radius-sm);background:0 0;border:none;flex-shrink:0;width:32px;height:32px;font-size:.95rem}.modal__close:hover{background:var(--surface-2);color:var(--text)}.modal__body{padding:20px 22px;overflow-y:auto}.modal__body .field:last-child{margin-bottom:0}.modal__foot{border-top:1px solid var(--border);justify-content:flex-end;gap:8px;padding:16px 22px;display:flex}.modal__actions{border-top:1px solid var(--border);gap:8px;margin-top:18px;padding-top:16px;display:flex}.modal__subtitle{text-transform:uppercase;letter-spacing:.04em;color:var(--text-subtle);margin:20px 0 8px;font-size:.78rem;font-weight:700}.modal__userlist{flex-direction:column;display:flex}.modal__user{align-items:center;gap:10px;padding:9px 0;font-size:.88rem;font-weight:600;display:flex}.modal__user+.modal__user{border-top:1px solid var(--border)}.input:disabled{background:var(--surface-2);color:var(--text-muted);cursor:not-allowed}.rt-chart{margin-top:8px;display:block;overflow:visible}.rt-chart__grid{stroke:var(--border);stroke-width:1px}.rt-chart__area{fill:var(--blue-soft);opacity:.55;stroke:none}.rt-chart__line{fill:none;stroke:var(--blue);stroke-width:2px;stroke-linejoin:round;stroke-linecap:round}.rt-chart__dot{fill:var(--surface);stroke:var(--blue);stroke-width:2px}.rt-chart__ytext,.rt-chart__xtext{fill:var(--text-subtle);font-size:10px;font-family:var(--font)}.chart-empty{color:var(--text-subtle);text-align:center;padding:28px 8px;font-size:.85rem}.client-rank{flex-direction:column;gap:14px;margin-top:4px;display:flex}.cr-row{grid-template-columns:minmax(0,1fr) 110px 28px;align-items:center;gap:12px;display:grid}.cr-name{color:var(--text);white-space:nowrap;text-overflow:ellipsis;font-size:.88rem;overflow:hidden}.cr-track{background:var(--surface-2);border-radius:999px;height:8px;overflow:hidden}.cr-fill{background:var(--brand);border-radius:999px;min-width:2px;height:100%;display:block}.cr-val{text-align:right;font-variant-numeric:tabular-nums;font-size:.88rem;font-weight:700}.overdue-list{flex-direction:column;margin-top:12px;display:flex}.overdue-row{align-items:center;gap:14px;padding:12px 0;display:flex}.overdue-row+.overdue-row{border-top:1px solid var(--border)}.overdue-row__main{flex:1;min-width:0}.overdue-row__subject{white-space:nowrap;text-overflow:ellipsis;font-size:.92rem;font-weight:600;overflow:hidden}.overdue-row__meta{color:var(--text-muted);font-size:.82rem}@media (width<=640px){.inline-form__grid{grid-template-columns:1fr}}